Technical Support Engineer

We are looking for a Support Engineer to join us.

DEX is a family-feel integration company that is under constant growth. Our team provides services of design, implementation, and support of large-scale Azure Cloud Infrastructure to many Corporations and Startups in Israel and abroad, while collaborating with different Vendors such as Microsoft. The company supplies comprehensive solutions for complex Cloud and IT environments: Azure, Hybrid, On Premise, etc. We are looking for a people-oriented person who is a team player to join our truly special family.

Job Description

A Support Engineer is a part of the Cloud Operation Center (CLOC). DEX CLOC is manned by highly trained Support Engineers using advanced Management Tools built for complex Cloud Architecture.

As a Support Engineer, you will provide remote and on-site support in IT, Office, Communication, Computers & Printers mainly in Microsoft Environments (Exchange, Active Directory, Windows) and Linux.

As part of the CLOC team, you will handle:

• Monitoring System for Security, Availability, and Performance issues.
• Facilitating problems before they escalate.
• Prioritize and work with customers under Service Level Agreements (SLA).
• Creating and maintaining technical documentation and user manuals.
• Generate reports that provide insightful information.
• Diagnose, report and resolve issues proactively.
• Diagnose and troubleshoot technical problems reported by customers.

We are looking for person with personal qualities such as:

• Good communication ability and interpersonal skills.
• Strong executive presence with comforting representation to decision-makers.
• Initiative, results-oriented, self-learner, process-oriented, independent, and self-motivated.

Professional requirements

Must

• Experience of 2+ years in providing Infrastructure Technical Support.
• Experience in a Microsoft environment (especially Azure and 365).
• High level English (reading, writing, speaking).
• High service and independent learning abilities.

Advantage

• Experience in a Teamwork Environment.
• Relevant Microsoft Certificates.