Technical Account Manager

Description

Are you passionate about blending technical expertise with client-facing roles? As a Technical Account Manager at Kueez Entertainment, you’ll be at the heart of our monetization strategy, ensuring the smooth and optimized operation of our ad tech solutions for our clients. In this role, you will identify growth opportunities, solve complex technical issues, and drive strategic demand decisions to enhance performance.

• Operational Analysis & Trend Identification: Perform continuous analysis of operational activities to uncover emerging trends and identify new revenue opportunities.
• Optimization & Strategic Insights: Conduct data-driven optimizations based on identified opportunities, creating in-depth analyses to evaluate impact and inform strategic next steps. Utilize various platforms, including internal and external platforms, to support data-backed decision-making.
• Client Technical Support: Provide dedicated technical support for onboarded and active clients, addressing performance-related issues, identity solutions, privacy compliance, demand mapping, and other technical challenges.
• Demand Management & Performance Analysis: Oversee the setup of new demand partners in internal and external platforms. Analyze performance metrics to assess incremental uplift and guide long-term strategy for demand partners.
• Issue Resolution & Monetization Support: Address time-sensitive requests related to churn risks, discrepancies, and other critical monetization concerns, ensuring timely and effective resolutions to mitigate risks.
• Stakeholder Communication: Regularly communicate insights, findings, and updates to internal and external stakeholders through intuitive dashboards and reports, supporting informed decision-making and relationship management.

• 3+ years of experience in a Technical Account Manager / Monetization manager / Ad operations manager role in an ad tech company
• Strong understanding of the ad tech industry and on monetization strategies and their application to improve company revenue and efficiency.
• Excellent problem-solving skills and a proactive approach to resolving technical issues.
• Proficient in statistical analysis and experienced with data analysis tools to identify trends and insights.
• Self-motivated with the ability to independently drive projects using data-driven insights and a proactive, can-do attitude toward problem-solving.
• Strong communication skills to bridge technical insights with business strategy.

• Manage new demand integration, including AB validation for performance and maintaining a clear checklist for successful onboarding.
• Track performance for new and active demand partners with thorough analysis to identify optimization opportunities or escalation needs.
• Oversee discrepancy tracking and ensure timely resolution in alignment with SLAs.
• Proactively address performance challenges, escalating issues like sync problems or underperforming breakdowns to the relevant teams for resolution.
• Monitor traffic and performance trends to identify churn risks, ensuring key setups like CMP and ads.txt compliance are in place for at-risk partners.
• Follow internal SLAs to resolve client-specific issues and maintain a knowledge base for efficient troubleshooting.
• Use dashboards to monitor operational activities, spot trends, and flag anomalies for further investigation.
• Test and evaluate optimization opportunities, maintaining results logs to guide future strategies.
• Review metrics daily, preparing briefs that summarize trends, highlight top-performing areas, and uncover untapped revenue opportunities.
• Document optimization tests and findings to ensure clarity and consistency in reporting and decision-making