Business Applications & Salesforce Admin - Maternity Leave Replacement

Glassbox is seeking a Business Applications & Salesforce Admin to join our global Commercial team.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies worldwide.

Our customers are the best of the best, including six of the ten largest global banks, the world's largest hotel chain, the largest healthcare provider, and the largest telecommunications company in the U.S.

Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

What will you do?

As the Business Applications and Salesforce Admin at Glassbox, you will play a critical role in ensuring our Salesforce platform and integrated applications support the business. You will:

• Work closely with RevOps leadership to align systems with strategic objectives.
• Manage day-to-day Salesforce requests from different stakeholders.
• Implement and manage automation and integrations to improve team productivity.
• Troubleshoot and resolve system issues to maintain Salesforce reliability.
• Act as the go-to expert for Salesforce and associated tools, providing training and support to users.
• Stay up-to-date on Salesforce releases and industry trends to recommend best practices.
• Proactively identify opportunities to enhance system performance and usability.
  
  

• Salesforce Admin (ADM-201) or Salesforce Advanced Admin (ADM-211) certifications.
• Minimum 3 years of experience as a Salesforce Administrator in a global Hi-Tech company.
• Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
• Strong understanding of Salesforce best practices, with the ability to build custom objects, formula fields, flows, layouts, permissions, validations, alerts, and other content of intermediate complexity.
  
  

• Familiarity with Gong, ZoomInfo, LeanData, Dealhub and other known SaaS Business Applications.
• Basic Coding Knowledge (Apex or SOQL for customizations or troubleshooting beyond admin duties).
• Marketo Certification
• Familiarity with AppExchange Apps