BizOps Analyst

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Responsibilities

• Monitor business applications’ health using a variety of technologies.
• Become an application expert and support business issues and bugs around it
• Build Kibana (ELK) base dashboards and SQL-based reports.
• Analyze system malfunctions in real-time using multiple analyzing and Big data tools.
• Produce Root Cause Analysis post incidents and manage the process of proper fixes and future mitigation.
• Manage real-time incidents, communicate with IT operators, Business users, and management, act as a focal point and lead the incident to proper resolution in the most responsible manner.
• Develop methods with IT and business units to support the information system’s stability.
• Contribute to the daily operations of the BI team
  
  

• Analyst - Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with accuracy.
• Strong problem-solving skills and attention to details
• SQL - mandatory. Firm knowledge in SQL coding.
• Kibana – knowledge in Kibana analysis, create reports/dashboards – advantage
• Data-driven person with a strong interest in growing within the data field
• Resilient – be able to sustain critical incidents.
• Possess excellent organizational and interpersonal communication skills.
• Working in a Production environment – a strong advantage
• B.Sc. in Industrial Engineering/math/information system or other quantitative fields