Helpdesk Member

I'm looking to grow our IT support team with someone passionate about tech and eager to learn. If you've recently finished a college-level IT course and have a solid understanding of Tier 1 troubleshooting, I’d love to hear from you!

About the Role:

As a Helpdesk Technician, you'll be the first line of support for end-users, helping to troubleshoot and resolve a variety of IT issues. You'll work closely with the team and get hands-on experience with real-world systems.

What You’ll Do: 🤩 

Respond to Tier 1 helpdesk tickets (password resets, printer issues, basic troubleshooting)

Provide excellent customer support via phone, email, or in-person

Manage user accounts and permissions in Active Directory

Set up and configure desktops, laptops, and peripherals

Document issues and solutions in our ticketing system

Escalate more complex issues to senior team members

What We’re Looking For: 🫡 

Recently completed a college-level IT course or similar training

Solid understanding of Tier 1 technical issues

Basic knowledge of Active Directory (user management, group policy, etc.)

Strong communication and problem-solving skills

Eagerness to learn and grow with the team

Team player with a customer-focused mindset

Nice to Have (but not required): ☺️ 

Experience with ticketing systems (like Zendesk, Freshdesk, or ServiceNow)

Basic networking knowledge

Why Join Us? 🫣 

Friendly and supportive team environment

Opportunities to learn and grow

Exposure to real-world enterprise IT systems

Room for career advancement in IT support or infrastructure

If this sounds like you or someone you know, feel free to reach out or apply directly. Let’s build something great together!