Network Operations Center (NOC) Team Leader

Description

Paragon is a fast-growing cyber intelligence company that is rapidly establishing itself as a key player in the industry. Based in Tel Aviv, we are a young, innovative company with a cutting-edge product.

We are looking for an NOC Team Lead to manage our highly skilled team. The individual will be a key part in providing technical support for advanced, industry-leading Paragon products.

Responsibilities

• Incident Management: Supervise real-time network monitoring and ensure efficient Alert and incident response.
• Team Oversight: Lead, mentor, and manage the NOC team, overseeing scheduling and daily tasks to maintain optimal coverage.
• Root Cause Analysis: Facilitate post-incident analysis and documentation to prevent future issues and support continuous improvement.
• Escalation Management: Manage incident escalations, ensuring timely communication and resolution with technical and support teams.
• SOP Development: Develop, refine, and maintain SOPs for Alert & incident management, ensuring clear processes for the team.
• System Health Reporting: Generate regular reports on network health, incident trends, and team performance.
• Training and Development: Provide ongoing training to the NOC team, ensuring readiness for troubleshooting and resolving network issues and analytical skills.
  
  

• Experience: Minimum 3 years of experience in NOC, support team or a similar role.
• Technical Knowledge: Strong understanding of network monitoring tools, escalation procedures, and system health metrics.
• Leadership Skills: Minimum 1 year of experience and proven ability to lead and manage a NOC or technical support team, ensuring accountability and clear communication.
• Problem-Solving: Ability to facilitate root cause analysis and continuous improvement initiatives.
• Communication Skills: Strong verbal and written communication skills in English to effectively document incidents and collaborate with internal and external teams.
• Availability: Willingness to be available during critical incidents or outages, ensuring 24/7 operational support.
• Tool Proficiency: Familiarity with industry-standard tools for monitoring, reporting, ticketing and team collaboration.