Support Engineer

We are looking for a talented Support Engineer to join our dynamic team at Ecoplant.

Do you think you have what it takes? read on and apply today!

Ecoplant (acquired by Ingersoll-Rand) makes the world a cleaner place.

Utilizing cutting-edge AI, we optimize Factories' electricity usage to decrease CO2 emissions.

Among our customers are industry giants such as Nestlé, Quaker, and Osem.

Responsibilities:

• Create and update the system diagram:

- Create P&ID based on the AS-Build and any necessary assets needed for this PI&ID

- Do any needed changes and/or additional information received during the installation process

• Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem
• Staging of equipment - Help stage and check equipment to confirm we can use it on a customer site
• Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability
• Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system
• Documentation and Training: Creating documentation, tutorials, and training materials to mentor and train peers throughout the organization including Tier 1 and Tier 2

Qualifications:

• Be the voice of the customer back to the company
• Strong communication skills and technical problem-solving skills.
• The ability to manage multiple urgent issues in parallel.
• The ability to work with teammates in a collaborative manner to achieve a mission.
• Ability to support North America, EMEIA
• Fluent in English, both verbal and written communication
• An understanding of network communications and protocols, switches, routers, and mobile equipment (an advantage)
• At least 3 years' experience in Tier 3 support
• Bachelor's degree in engineering or equivalent

Why Ecoplant

• Easy commute - we're just a few minutes walk from the train station
• Hybrid environment with a healthy work-life balance
• A friendly and inclusive workplace culture that fosters collaboration and innovation
• Join us in transforming the way we power production for a brighter future.