IT Help Desk Technician

Description

Rayzone Group is seeking an enthusiastic IT Help Desk Technician, to provide exceptional technical support to our users. As the first point of contact for IT issues, you'll play a critical role in ensuring smooth operations and user satisfaction.

Key Responsibilities

• Efficiently troubleshoot and resolve a wide range of technical issues, including hardware, software, and network problems.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Assist with user account creation, modification, and deactivation in Active Directory and other systems.
• Set up and configure new hardware and software for end-users.
• Keep inventory of all equipment, software, and license users.
  
  

• 1-2 years of experience working as helpdesk support.
• Proficiency in Microsoft 365 applications.
• Strong knowledge of Windows and Mac operating systems, computer hardware, and related applications.
• Familiarity with network protocols, Active Directory, and troubleshooting connectivity issues.
• Excellent problem-solving skills and the ability to communicate technical information clearly to non-technical users.
• Strong customer service orientation and interpersonal skills.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Fluent English