Support Engineer TIR 4

Key Responsibilities

JOB DESCRIPTION

As an ETAC Engineer, you will be responsible for:

• Taking full ownership of complex technical issues, including initial troubleshooting, identification of root causes, issue resolution and communication
• Leading internal escalations and communicating with TAC and R&D teams
• Designing and maintaining the FortiEDR knowledge base, keeping it up-to-date with relevant information
• Providing product feedback and insights to internal teams
• Managing internal projects related to TAC and on-prem customers such as training and support readiness for release
• Be able to execute DevOps Operation required for private & public cloud (GCP, AWS) continues operation
  
  

• 3+ years of experience in supporting B2B SaaS as a Tier-3 or SRE (or different position with similar responsibility).
• Good understanding of Shell scripting and/or programming languages, Python scripting is preferred.
• Experience supporting and troubleshooting endpoint devices – a must.
• Excellent communication skills and the ability to work in a fast-paced, team environment – a must.
• Experience in a cloud environment – a must.
• Knowledge in Cyber Security, networking, endpoint, and scripting - an advantage
• Good understanding of endpoint solutions- an advantage
• Outstanding interpersonal and communication skills.
• Strong problem solving skills and a great Technical orientation to resolve issues
• Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike
• Self-starter, able to learn new technologies quickly
• Ability to multi-task and work independently under pressure
• Excellent English level, both written and spoken.