Delivery PMO

4Cast Decision Intelligence Platform is an AI-powered solution that provides decision support and decision augmentation. Our platform uses advanced AI to model and simulate various scenarios, helping decision-makers explore and choose the best courses of action.

As a Delivery PMO at 4Cast, you’ll oversee the delivery of our solutions. From managing project plans to coordinating cross-functional teams, you’ll ensure every implementation aligns with business objectives, stays on schedule, and meets customer needs. This role offers the opportunity to shape processes, tackle challenges, and directly impact client satisfaction.

Responsibilities

• Oversee the full project lifecycle, from initiation to successful onboarding and implementation completion and ensure all project milestones are met.
• Create and maintain detailed project plans and timelines, ensuring alignment with all internal teams.
• Coordinate internal resources and track progress to ensure timely delivery within scope, budget, and resource constraints.
• Create and execute change management plans that maximize customer adoption. This includes communication plans, training programs, and support structures.
• Anticipate potential challenges related to change initiatives, develop mitigation plans, and address resistance proactively.
• Provide regular project status updates, and address any escalations or challenges.
• Identify and engage with all stakeholders affected by changes, ensuring they are informed, involved, and supportive of the changes.
• Work closely with cross-functional teams to resolve technical or operational challenges and ensure smooth execution of project.
• Collaborate with Product and Account teams and facilitate effective communication to align priorities, share updates, and troubleshoot issues.
• Ensure project delivery aligns with customer requirements, agreed timelines, and service level agreements (SLAs).
• Monitor delivery processes and recommend improvements to enhance efficiency and customer satisfaction.
• Maintain high standards of client satisfaction and actively resolve issues to deliver a positive onboarding experience.

Qualifications

• Minimum of 5+ years in delivery project management or similar roles, for enterprise software products
• Academic degree in Industrial Engineering and Management, Information Systems, or a similar field. Project management certifications (e.g., PMP) are a plus
• Proven experience with technical software implementation and onboarding projects
• Technical orientation and ability to communicate effectively with technical stakeholders
• Strong proficiency in project management tools
• Versatile and adaptable, with the ability to assume multiple roles as needed
• Hands-on and results-driven, with a proactive approach to problem-solving
• Strong communicator with excellent interpersonal skills and the ability to influence others
• Exceptional organizational skills, attention to detail, and a focus on execution
• Experience with SAP or similar tech platforms is an advantage
• English proficiency