Sales Engineer

At Edgehawk.io, we are dedicated to providing state-of-the-art cybersecurity solutions with a specialized focus on DDoS (Distributed Denial of Service) protection. Our mission is to help businesses safeguard their networks and digital infrastructure against increasingly sophisticated cyber threats. With a global customer base, we are a growing company that leads the charge in cutting-edge security solutions.

We are looking for a skilled and driven Sales Engineer to join our team. In this key role, you will leverage your technical expertise in networking and cybersecurity to assist potential and existing customers, guiding them through PoCs (Proof of Concepts), product demonstrations, training, deployments, and providing ongoing technical support.

Position Overview:

As a Sales Engineer at Edgehawk, you will be the technical backbone of the sales process. You will work closely with customers from across the globe, helping them understand the value of Edgehawk’s DDoS protection solutions and how they integrate seamlessly into their networks. You will take ownership of pre-sales activities like PoCs and product demos, assist customers during deployments, and ensure that they derive maximum value from our solutions.

This role offers a unique opportunity to blend your expertise in networking and cybersecurity with customer-facing responsibilities, driving the adoption of cutting-edge security technologies.

Key Responsibilities:

Pre-sales Technical Support:

• Collaborate with the sales team to understand customer requirements and present tailored technical solutions to address their cybersecurity needs, specifically in DDoS protection.
• Lead Proof of Concept (PoC) engagements, ensuring customers understand how Edgehawk’s solution will integrate into their existing infrastructure.
• Conduct product demonstrations and technical presentations, showcasing the benefits of our solutions in real-world scenarios.

Customer Training & Technical Support:

• Provide training sessions to customers on best practices, configuration, and operation of Edgehawk’s cybersecurity solutions.
• Assist customers in troubleshooting technical issues, ensuring smooth deployment and optimal solution performance.
• Offer post-sale support, answering technical questions and ensuring customers maximize the value of the solution over time.

Solution Design & Customization:

• Work with the engineering and product teams to tailor solutions based on customer environments, including network configurations and DDoS mitigation strategies.
• Provide input on product features and enhancements based on customer feedback and industry trends.

Deployment & Implementation Support:

• Assist in the deployment and integration of Edgehawk’s solutions within customer environments.
• Guide customers through the technical aspects of product installation, configuration, and optimization.

Cross-functional Collaboration:

• Work closely with the sales, product, and engineering teams to relay customer feedback, influence product roadmap, and improve overall customer experience.
• Provide technical insights to help refine sales strategies and address customer pain points.

Global Customer Engagement:

• Work with customers around the world, adapting to different cultural and technical environments.
• Provide ongoing support to ensure high levels of customer satisfaction and engagement with the solution.

Required Qualifications:

Education & Experience:

• Bachelor’s degree in Computer Science, Engineering, Cybersecurity, or a related technical field.
• 6+ years of experience in a technical sales or sales engineering role, ideally within the networking or cybersecurity space.
• Experience with DDoS protection technologies and solutions is highly preferred.

Technical Skills:

• Strong, hands-on, expertise in networking protocols and security concepts.
• In-depth knowledge of cybersecurity principles, particularly in DDoS mitigation, traffic analysis, and network security.
• Hands-on experience with tools and platforms used in cybersecurity and in networking infrastructure.
• Experience with Kubernetes/Containers and networking architectures is a plus.

Soft Skills:

• Excellent verbal and written communication skills (English), with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong presentation and demo skills, able to engage and impress customers with live technical demonstrations.
• Ability to manage customer expectations and troubleshoot complex technical issues.
• Highly motivated, self-starter with the ability to work independently and within a team.
• Willingness to travel globally, as needed, to support customer engagements and deployments.

Why Edgehawk.io?

• Cutting-Edge Technology: Work with one of the most advanced cybersecurity solutions in the market, specializing in DDoS protection.
• Global Exposure: Collaborate with clients from diverse industries and regions, gaining international experience.
• Career Growth: Edgehawk is a growing company that offers ample opportunities for professional development and career advancement.
• Inclusive and Dynamic Culture: Be part of a collaborative team that values innovation, expertise, and mutual success.