Incident Manager

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

We are looking for our first Incident Manager. This is a pivotal role that will not only oversee incident management but also lay the foundation for a future team of incident responders. The Incident Manager will spearhead incident resolution efforts, coordinating cross-functional teams to mitigate network and security issues while maintaining business continuity. Over time, this individual will play a critical role in building and leading a dedicated incident response team.

Key Responsibilities

• Lead, manage, and coordinate incident response efforts for network and security-related issues across the entire Cato service.
• Serve as the primary point of contact during major incidents, providing real-time updates to internal stakeholders and customers.
• Direct technical teams (NOC, Network Engineers, Security Experts, Developers) to resolve critical incidents affecting cloud services, customer connectivity, and security.
• Build, train, and mentor an Incident Response team.
• Establish incident response processes and best practices, ensuring efficient handling of incidents.
• Maintain detailed incident documentation for post-incident reviews and continuous improvement.
• Govern Incident retrospective sessions and process for all service teams.
• Identify areas for process improvements and collaborate with engineering, network, and security teams to refine incident management workflows.
• Communicate incident status, impacts, and mitigation strategies clearly to both technical and non-technical stakeholders.
• Lead post-incident reviews and root cause analysis, ensuring lessons learned are applied to prevent future occurrences.
• Collaborate with DevOps, Security, and Networking teams to ensure that solutions align with best practices and security requirements.
• Collaborate with Support management and Incident escalation teams for communications alignment and RCA delivery.
  
  

• Develop and execute a strategy to build a world-class incident response team from the ground up.
• Hire, train, and manage team members as the company and incident management needs grow.
• Create and deliver ongoing training programs for the incident response team and key stakeholders in other departments.
  
  

• Experience:
• Minimum 5 years of experience in incident management, with a focus on network or security cloud environments.
• Experience managing critical incidents in a fast-paced, technical environment.
• Previous work in cloud-based network environments / service providers.
• Technical Skills:
• Familiarity of network architectures (LAN, WAN, SDN) and protocols (BGP, OSPF, DNS, etc.).
• Knowledge of security principles and incident response strategies, including intrusion detection and mitigation.
• Familiarity with cloud services, firewalls, VPNs, encryption technologies, and threat detection.
• Familiarity of network troubleshooting tools (ping, traceroute, BGP aspath analysis).
• Responsibility, Ownership and Communication:
• Ability to manage and direct teams in high-pressure situations.
• Excellent communication skills to explain complex technical issues to non-technical stakeholders.
• Strong decision-making ability under pressure while coordinating multiple teams.
• Other Requirements:
• Strong organizational and multitasking skills.
• Availability for on-call duties, including after-hours incident response.
• Familiarity with ITIL or other incident management frameworks is a plus.