Director Customer Relationship Management

About the Role:

We’re seeking a Director Customer Relationship Management to lead transformative initiatives, oversee a talented team, and drive innovation in CRM and ERP systems. This is a high-impact, strategic role for a results-driven leader with a passion for business growth and operational excellence.

What You’ll Do:

• Manage and develop the CRM department, including team managers, fostering a culture of high performance and innovation.
• Define and execute the department’s strategy, work plans, and budgets, ensuring alignment with organizational goals.
• Oversee large-scale projects, including system replacements and collaborations with external suppliers, ensuring seamless implementation.
• Partner with various departments to ensure CRM systems optimize processes and support organizational success.
• Identify areas for improvement, implement proactive solutions, and adapt systems to meet evolving business needs.

What We’re Looking For:

• Proven track record of managing teams and leading CRM projects in medium to large organizations.
• Hands-on experience with CRM and ERP systems; familiarity with Dynamics or Siebel is an advantage.
• Strong ability to analyze data, solve problems, and implement effective solutions.
• Knowledge of agile methodologies, development environments, and integration platforms.
• Capacity to align technology initiatives with business goals and drive long-term success.