Atlassian Administrator (Jira, Confluence, JSM)

A global company is looking for an experienced and service-oriented Atlassian Administrator (Jira, Confluence, JSM) to manage and optimize its Atlassian Cloud environments, including Jira, Confluence, and JSM. This role involves enhancing user experience, implementing add-ons, and collaborating with internal teams to improve workflows and systems for seamless service delivery.

Responsibilities

• Administer and optimize Jira, Confluence, and JSM environments, managing projects, workflows, permissions, custom fields, dashboards, and reports.
• Implement and configure Jira add-ons, such as Structure, ScriptRunner, and Automation for Jira, to enhance efficiency and meet user requirements.
• Collaborate with internal teams to understand requirements, identify process gaps, and continuously improve systems and workflows.
• Provide day-to-day user support, including setup, form customization, notifications, approval workflows, and reporting.
• Act as a liaison between business units, external vendors, and clients to ensure successful tool alignment with business processes.
• Drive continuous improvement initiatives with a focus on optimization and automation.
• Create and maintain user-friendly documentation and provide training to maximize the potential of Atlassian tools.
  
  

• 3-5 years of experience as an Atlassian Administrator with strong expertise in Jira, Confluence, and JSM (required).
• Proficiency with Jira add-ons such as Structure, ScriptRunner, and Automation for Jira (required).
• Experience with Jira REST API and integrating Atlassian tools with other enterprise systems (preferred).
• Atlassian Certified Administrator credential (preferred).
• Strong focus on service delivery with the ability to design, improve, and optimize workflows.
• Excellent communication skills and a service-oriented mindset for effective collaboration with cross-functional teams.
• Project management skills for handling multiple service requests and prioritizing tasks.
• High proficiency in English.