Operations Associate

Our Mission

Neema is all about impact - How often do you get the chance to affect the life of others, across the globe?

Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.

Our products do just that, without depending on the traditional banking system.

Using cutting-edge technologies, our Global Payments Network provides banks and financial institutions around the world advanced cross-border payments solutions, with expertise in

hard-to-reach destinations.

We are seeking a detail-oriented and client-focused Operations Associate to join our dynamic team. The ideal candidate will support day-to-day operations, ensuring efficiency, accuracy, and compliance across various business processes. The ideal candidate will excel at maintaining efficient communication, ensuring smooth inventory processes, and delivering exceptional service to internal and external stakeholders.

Key Responsibilities:

inventory and procurement

• Maintain and update the company’s card inventory records, ensuring accuracy and efficiency.
• Monitor stock levels, place orders for inventory replenishment, and track shipments to meet business demands.
• Coordinate with courier companies and service locations to ensure timely and reliable delivery of inventory, confirm inventory needs, track deliveries, and address any discrepancies..
• Conduct regular audits of inventory and reconcile any variances.

Operational Support

• Assist in the execution of daily operational tasks to ensure timely and accurate delivery of services/products.
• Monitor and manage operational workflows, identifying bottlenecks and proposing solutions.
• Maintain accurate records, databases, and reports to support decision-making and compliance.
• Coordinate with our service partners to ensure adherence to company policies and industry regulations.
• Problem-solving and communication with service partners regarding operational issues while maintaining high-quality and efficient service.
• Address operational challenges as they arise, providing timely and effective solutions.

Requirements:

• 1–3 years of experience in operations, administrative support, or a similar role.
• Proficient in MS Office, Google Workspace.
• Knowledge of and experience with computerized systems and the ability to generate reports.
• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• High organizational skills and the ability to manage multiple tasks simultaneously.
• A problem-solver who remains calm and resourceful under pressure.
• Ability to work collaboratively in a team-oriented environment.
• Proactive and adaptable mindset with a willingness to learn and take on new challenges. can-do attitude and self-management skills.