Administrative Specialist Lead

Meta is seeking a highly motivated, skilled Lead to join the Admin Specialist Program team as an Administrative Specialist Lead. This role will be responsible for managing a growing team of Admin Specialists, and supporting complex and high-volume calendaring, travel planning, and expense reporting for a number of leaders. The core focus of this team is to provide high touch administrative support to executives across the organization. The day-to-day responsibilities of the team will primarily be focused on services like calendaring, travel and expenses. As the Lead for this group, you will be expected to monitor the bandwidth of your reports, and act as an expert and source of knowledge for the team. This role also involves interacting with executive leader groups and requires an ability to partner with internal teams across the business. This person will need to execute in a fast-paced environment, be highly organized, have proven communication skills, and have the ability to build and use data for reporting metrics. This person should also have the ability to juggle multiple priorities. This role is full-time and in office.

Administrative Specialist Lead Responsibilities:

Provide high-volume calendaring, travel, expense support, and Administrative services during designated support hours
Manage complex calendars and schedule internal and external meetings for multiple leaders
Schedule and manage recurring and ad-hoc meetings and room bookings across campuses
Establish ongoing relationship and communications with leaders to learn business priorities and apply to support
Partner with leaders and other Administrative Assistants for meeting coordination
Provide proactive time management recommendations to leaders
Coordinate domestic and international travel arrangements via Concur
Prepare and submit corporate card expense reports
Manage/Lead a team of Admin Specialists as well as support leaders
Maintain an understanding of team workload and bandwidth, and enforce the ratio guidance and/or manage exceptions if necessary
Maintain adherence to the scope of program and ensure SLAs are being met
Maintain an understanding of team and individual performance and quality of service
Develop and maintain program documentation and guidelines in partnership with Admin Specialist Managers
Provide regular and frequent feedback and coaching to individual team members
Partner with Admin Specialist Managers to address Admin Specialist Program escalations
Monitor the pulse and morale of the Admin Specialist Program team members
Manage the coverage process in support of the Admin Specialist Program team
Maintain frequent communication with supported leaders to build relationships and advocate for Administrative Specialists
Provide support in the headcount and capacity planning process for the Admin Specialist Program
Manage the on-boarding and training (and associated logistics) for new Administrative Specialists
Serve as an expert on Company and Admin-related policies and guidelines (e.g. travel and expenses) and enforce with the team
Act as a subject-matter-expert in Administrative best practices, tools, and processes
Serve as a power user of internal and external tools used by Admins (Outlook, Concur, etc.), and serve as a coach to others
Stay on the pulse of Administrative community updates and maintain documentation shared with the team
Provide Administrative coverage for Admin Specialists and their clients as needed

Minimum Qualifications:

5+ years experience in an administrative role
5+ years of relevant experience providing administrative support to 2 or more executives
5+ years of relevant experience managing calendars for 2 or more executives
Experience prioritizing multiple tasks and activities
Experience with Microsoft Office, Google Suite, Concur or similar programs
Experience exercising judgment and discretion while utilizing company policies and practices to determine appropriate action
Experience leading or managing individuals or a small team
Experience mentoring, growing, and developing individual contributors
Experience managing bandwidth and balancing workloads of multiple individuals
Experience handling critical client situations

Preferred Qualifications:

Experience supporting 3+ more executives simultaneously
Experience building relationships across a larger company
5+ years of experience coordinating travel logistics on behalf of 3 or more executives
5+ years of experience managing expense reports
Proven customer focus, preferably in a customer service or front of house environment
Experience leading or managing Administrative Assistants or workers with similar backgrounds
Experience working on a shared services team
Bachelor of Arts or Bachelor of Science degree
Experience using metrics and data, and experience telling a story with data BA/BS
Experience working with stakeholders across different timezones
Fluent in Hebrew, Arabic, and English

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.