Technical Solution Expert

Solution Technical Expert

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

Who you’ll be working with:

The Solution Technical Support Expert will be an integral part of the R&D group, responsible for alleviating the development teams from ongoing support tasks. This role requires a deep understanding of our complex system, the ability to see the whole picture, and the expertise to manage support tasks independently.

As a Cognyter you will:

• System Expertise: Understand and oversee the entire system flow, providing comprehensive support.
• Technical Troubleshooting: Read code, analyze logs, write scripts for debugging, and handle automation environments.
• Communication: Share information and status updates clearly and precisely in wide audience meetings.
• Collaboration: Work effectively with various interfaces and teams to ensure seamless support operations
  
  

• Experience: Minimum of 5 years in a technical support or similar role within an R&D environment.
• Technical Skills: Proficiency in Networking, Linux, Python, and C++; ability to read and understand code and logs
• Problem-Solving: Strong analytical skills to troubleshoot and resolve complex technical issues
• Self-Management: Ability to manage tasks independently and prioritize effectively
  
  

• Knowledge in cellular networks, VoLTE