Back Office Representative

Who we are:

We are disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations.

Our technology connects in real-time to thousands of supplier APIs to provide customers with a one-stop-shop solution to book everything they need for their ski holiday, including flights, airport transfers, accommodations, ski lift passes, ski gear rental, lessons, and more.

We partner with over 100 ski resorts (and counting) across 10 countries and have already sold over 70,000 ski holiday packages to skiers worldwide. We are profitable, and growing big!

Role Overview: The Back Office Representative plays a pivotal role in ensuring the smooth processing of customer bookings, maintaining operational efficiency, and addressing inquiries to enhance the overall customer experience. Reporting directly to the Operations Manager, you'll be responsible for handling critical components of our customers' ski holiday arrangements.

Key Responsibilities:

• Process customer bookings, amendments, and transfers via various communication channels (online platforms, mail, and telephone).
• Collaborate with the operations team to gather demand data for our range of products and services.
• Resolve booking-related issues promptly and efficiently to ensure customer satisfaction.
• Support pre-registration activities as needed for streamlined operations.
• Manage daily correspondence, responding to inquiries and making reservations promptly.
• Maintain a professional appearance and ensure a tidy work area at all times.

Requirements:

• Proficiency in using Excel and Google Spreadsheet.
• Strong attention to detail, and ability to perform tasks accurately under pressure.
• Excellent written and verbal communication skills in English.
• Availability to work on weekends as required, including Saturdays, is essential.
• Proficiency in multitasking and adeptness in working with multiple systems.
• Ability to thrive in a fast-paced environment, handling complex tasks efficiently.

Advantages:

• Language Skills: Proficiency in French.
• Industry Experience: Background in the Travel Technology sector.
• Relevant Expertise: Skiing knowledge or expertise.