Technical Support Engineer

Company Description

DDN is a global leader in data intelligence platforms, accelerating massive data sets across AI and HPC workloads from edge to core to cloud. With over 11,000 enterprise, government, and public-sector customers, DDN is the data intelligence and management choice for leading financial services, life science, manufacturing, energy, research, and cloud service organizations. DDN's solutions enable complex business challenges to be solved with cutting-edge technology, including 500,000+ GPUs enabled and 100X faster AI application acceleration.

Role Description

This is a full-time hybrid role for a Technical Support Engineer at DDN in Tel Aviv-Yafo, with flexibility for remote work. The Technical Support Engineer will be responsible for providing technical support, and troubleshooting assistance to customers.

Qualifications

• Linux & Filesystems expertise
• Technical Support and Troubleshooting skills
• Customer Support and Customer Service skills
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Experience with ticketing systems and CRM software