Email Security Support Engineer

We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.

Avanan was acquired by Check Point and it is now Check Point's Email Security and collaboration solution

.Avanan’s unique email solution fully secure cloud email and cloud platforms using AI. Avanan’s product was selected as top in class by the Aite Analyst group and rated #1 by both Gartner and G2. Avanan’s on growing customer base is reflected both in Gartner’s “Customer Choice” and Deloitte’s selection for North America’s 500 most growing companies, two years in a row

.
Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experienc

e.
Major Responsibilit

• ies
  Track and triage customer support tic
• ketsInteract with customers for analysis and resolu
• tionTroubleshoot problems and identify solut
• ionsCollaborate with our software engineers to help resolve prob
• lemsMaintain customer satisfaction while advocating quality in every as
• pectHelp drive the future of the product by collaborating with our engineering and product t
• eamsPlay a crucial role in incident management resp

onse
Desired Backg

• round
  Experience in Python, Bash and Powe
• rShellExperience with querying usi
• ng SQLExperience in supporting SaaS-based pr
• oductsExperience in working with a ticket/case management system (eg: Jira, Ze
• ndesk)Strong technical problem solving and analytical skills with the willingness to own the investigation through to t
• he endProficient at managing your own time and priorities and has a “let’s get it done” at
• titudePassionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical envir
• onmentMust speak fluent E

nglishIt would be great if you also

• have:Experience of working with email security/mai
• l flowExperience of working with Office365, G-Suite, Microsoft Exchange, Active Directory and or
• ADFS.Knowledge of HTTP/S. SMTP, DNS, LDAP or similar pro
• tocolsBachelor’s Degree in Computer Science or a related field
• a plusTeam player s
• pirit!Believe in learning new things ever
• y day.This position is posted in multiple countries. Your ability to work without sponsorship in the country for which you apply is re