Service Operation PMO

As a Global Service Operation PMO, you will coordinate service support to our Digital Printing Presses around the world, using and developing information system, reporting methodologies and perform required analysis of service data.

You will create interpersonal relations with vast functions in the company – PL, R&D, Service and more

Responsibilities

• Develop and maintain onsite WW Support tool to manage service missions
• Be the Indigo service travel coordinator : Manage travel budget , work closely with travel agents, admins, and managers , maintain the latest Travel guides / Travel Policy , train new supporters with travel guideline and policy , handle peak season and exhibitions periods
• Develop and Maintain Support Reports / Dashboards
• Be the PMO of programs in the service organization
• Create, maintain, and share results of customers surveys
• Weekly / Monthly / Quarterly / Yearly analysis and reports
• Initiate training for specific technical activities per need
• Manage and purchase supporters equipment
  
  

• BSc in industrial engineering and management – A must
• Ability to work in a dynamic environment, under pressure to deliver
• Fluent English (written and spoken) - must. Other languages - advantage
• Experience in strategy, business, and marketing research/analytics - an advantage
  
  

• Independent, Responsible,
• Problem-solving skills
• Proactive approach, assertive
• Representative & Good presentations skills
• Very good interpersonal communication skills
• Self & Quick learner
• Office 365 (Excel, PPT, Word)