Technical Support Engineer

Our story

We’re anecdotes; a dynamic B-round startup founded in June 2020, who’s revolutionizing the Compliance Automation landscape for hyper-growth companies. At the heart of our mission is the belief that credible, visible, and actionable data should empower every GRC team's decision-making. Imagine a world where enterprises seamlessly collect and standardize data from hundreds of SaaS tools, cloud infrastructures, private networks, databases, and more. We bring that vision to life, providing continuous, real-time visibility into their Security Compliance posture.

The opportunity

We’re looking for a motivated Technical Support Engineer to join our leading SaaS platform, delivering top-notch service to our global clients.This role is perfect for someone who’s passionate about technology, driven by problem-solving, and eager to learn and grow within a dynamic environment.

What you’ll be creating

• Provide first-level technical support to our customers via email, chat, and ticketing systems.
• Troubleshoot and resolve customer issues related to our SaaS platform, escalating complex problems as needed.
• Collaborate with internal teams to provide efficient and effective solutions.
• Document and log customer interactions and resolutions in our ticketing system.
• Assist in creating and maintaining technical support documentation for customers and internal use.
• Continuously improve your technical knowledge to keep up with the evolving platform and tools.
• Ensure timely responses and maintain high customer satisfaction in line with our service level agreements (SLA).

• What you bring to the table
• 2+ years in a customer-facing role, with technical experience preferred
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and ability to interact professionally with customers.
• Technical aptitude with a willingness to learn and develop problem-solving skills.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Team player with a customer-focused mindset.

Our playground

anecdotes is a place where your ideas are heard, your contributions are valued, and your professional growth is a priority. Join us, and be part of a team that's not only shaping the future of GRC solutions but also redefining the way we work together.