A successful Tourism Company is Hiring a Helpdesk Support Specialist

Join a large family of professionals who share values of education, Zionism, and a sense of purpose... along with a bit of technology.

The person who joins us will act as a support specialist for the operations and sales teams, ensuring the end-to-end functionality of all IT systems.

Additionally, they will assist with the planning, implementation, training, and support of digital projects to help the company grow and improve efficiency.

This role requires patience, attentiveness, and the ability to independently and quickly learn new technological topics.

You'll work in a dynamic and diverse environment that is managed with structured methods, emphasizing documentation, tracking, and learning from known issues and recurring problems for efficient resolution.

• Familiarity with AD GPO and Office 365 applications: SharePoint, Mail, OD, Teams.
• Experience with communication systems and hardware/software management: SW, FW, AP, WIFI.
• Proficiency with end-user operating systems, primarily Microsoft Windows.
• Ability to document, write procedures, and draft documents.
• Familiarity with automation and scripting.
• Knowledge of cloud applications and services.
• Experience with backups and virtualization technologies.
• Experience in managing domains, websites, and hosting.
• Understanding of cybersecurity: maintenance aspects, settings, updates, threats, and awareness.
• Experience in training others.
• A valid driver’s license (mandatory, as the role involves travel between company sites).
• Good command of English.

• Certifications in the relevant fields.
• Experience with implementing and utilizing Dynamic CRM systems.
• Experience working with databases (DB) and writing queries.
• Knowledge of BI tools and report design.

• Full-time position from the office in Nes Ziona.