Customer Service Representative

About us:

We are a leading Marketing & eCommerce company dedicated to providing top-notch online shopping experiences for our customers. We are committed to innovation, quality, and customer satisfaction. We are looking for a motivated Customer Service Representative to join our team!

If you enjoy working in a dynamic environment and thrive on collaboration, this role is perfect for you!

Responsibilities:

• Provide professional service and support to B2B clients, from onboarding to implementation.
• Conduct online training sessions for customers.
• Offer ongoing support and address client inquiries via online and phone channels.
• Operate and manage new technological systems.
• Collaborate with various internal departments in a fast-paced and ever-changing environment.

Requirements:

• Minimum 1 year of experience in B2B customer service – mandatory.
• Tech-savvy with the ability to adapt to computerized and evolving environments.
• Proficiency in Excel.
• Strong attention to detail and a systemic approach to problem-solving.
• Experience in online client training – advantage.
• Familiarity with MIRAKL and CRM systems – advantage.

Join us in delivering top-notch service and support to our business clients while contributing to a thriving digital commerce ecosystem!