Customer Service Center Manager

We are seeking a highly motivated and experienced Customer Service Center Manager to lead operations for a prominent financial organization.

Key Responsibilities:

Manage and oversee both internal and outsourced customer service centers.

Lead a team of approximately 100 representatives (including outsourced staff).

Drive operational excellence and meet service targets.

Foster a culture of exceptional customer service while streamlining processes.

Collaborate with internal departments to ensure seamless service delivery.

Requirements:

Proven experience managing large customer service centers – advantageous.

Experience in the insurance or financial sectors – advantageous.

Strong leadership skills and ability to manage large, diverse teams.

Familiarity with outsourced service operations – preferred.

Excellent organizational, interpersonal, and analytical abilities.