Business Development Specialist - Contact Center Division

About AppGreat:

AppGreat is a leading provider of innovative outsourcing and contact center solutions, committed to helping businesses deliver exceptional customer experiences. We are expanding our presence in the contact center services market and seeking a talented Business Development Specialist to join our team and drive growth.

The Business Development Specialist will be responsible for identifying and pursuing new business opportunities in the contact center services division. This role involves market research, client acquisition, relationship building, and collaboration with cross-functional teams to craft tailored solutions. The ideal candidate is results-driven, possesses excellent communication skills, and has a deep understanding of contact center operations and industry trends.

1. Market Research & Strategy:

• Conduct thorough market analysis to identify trends, competitive landscapes, and potential opportunities in the contact center domain.
• Develop and implement business development strategies aligned with AppGreat’s goals.

1. Lead Generation & Client Acquisition:

• Identify and qualify leads through various channels such as networking, cold outreach, events, and digital platforms.
• Build and maintain a robust sales pipeline to achieve revenue targets.

1. Relationship Management:

• Cultivate long-term relationships with prospects, clients, and key stakeholders.
• Act as the primary point of contact for client inquiries and ensure satisfaction throughout the sales cycle.

1. Solution Design & Collaboration:

• Work with internal teams to develop customized contact center solutions that address client needs.
• Collaborate with operations and delivery teams to ensure seamless implementation of services.

1. Performance Monitoring & Reporting:

• Track and report on sales activities, pipeline status, and revenue achievements.
• Provide insights and recommendations to enhance sales processes and strategies.

• Bachelor’s degree.
• 3+ years of experience in business development, mandatory in the contact center or BPO industry.
• Proven track record of achieving or exceeding sales targets.
• Deep understanding of contact center operations, solutions, and relevant technologies.
• Strong interpersonal and negotiation skills.
• Excellent written and verbal communication in English (additional languages are a plus).
• Proficiency in CRM tools.

• Experience in solution selling and consultative sales approaches.
• Familiarity with outsourcing and global delivery models.
• Ability to analyze data and translate it into actionable strategies.

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Access to cutting-edge technologies and tools.
• Health and wellness benefits.