Technical Support T1

SMARTSHOOTER LinkedIn

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Job Description

Smart-Shooter is growing and looking for a dedicated and detail-oriented Tier 1 Technical Support Specialist. This role is essential for providing frontline support to our customers, ensuring the optimal performance and reliability of our advanced systems.

Key Responsibilities

Customer Support: Provide prompt and effective technical support via phone, email, and chat to customers using our electro-optic sight system.
Troubleshooting: Diagnose and resolve basic technical issues related to hardware and software components of our products.
Product Knowledge: Maintain a strong understanding of our product features, specifications, and applications to assist customers accurately.
Documentation: Record detailed information about customer interactions and issues in the support ticket system for future reference and analysis.
Feedback Loop: Communicate recurring issues and customer feedback to the engineering and development teams for continuous product improvement.

Location: This position is based at our main office - Kibbutz Yagur

Qualifications

Education: Technical certifications or an associate degree in a related field is a plus.

Experience: Previous experience in technical support or customer service, preferably in the defense or technology sectors.

Skills: