IT Support

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Who We Are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

Roche is an Equal Opportunity Employer.

Job Summary
As an IT Support, you'll install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems over the phone or in person.

You will provide technical support:

• Computer support - providing direct user assistance, installing, configuring, and maintaining IT-related computers and other equipment
• Network support – Provide assistance and support to the global networking team and provide local "hands-on" to local networking equipment
• Contract maintenance – Maintain contracts with local suppliers to maintain and repair software and computer hardware
• Application support - ensuring client's applications stay up and running and offering technical support (directly or in front of the global support teams)
• Global support center – working with global teams to resolve issues and maintain hardware and software
  
  

• Global IT projects - Work with global teams to achieve global projects in all IT-related fields
• Global Collaboration - Collaborate with international functions to facilitate local and global projects in all IT aspects
• Local IT projects - Initiate and lead local IT projects.
  
  

• At least 2 years of experience in IT support
• Excellent written and oral English communication skills, a good listener with a team player attitude, and problem-solving
• Self-management capabilities
• A technical, logical thought process, Ability to stick to strict deadlines, Ability to prioritize and delegate
• Overall ability to work in a fast-paced environment, being self-motivated with high personal ethics
• Willing to work overtime occasionally if necessary (evenings & weekends)
• Have the discipline to follow established methodology while seeking ways to improve the process
• Experience working in a global company and global IT environment is an advantage
• Familiarity and experience with Google Suite - an advantage (Google-based organization)