Sr. Technical Writer

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About The Role

As a Senior Technical Writer, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, UX designers, and QA testers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

What You’ll Do

• Produce high-quality documentation— new features, release notes, APIs, and more—to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
• Contribute to our writing team’s standards, processes, and best practices.
• Build strong, cross-functional partnerships with designers, developers, product managers, and QA.
• Advise, assist, and mentor other writers, and participate in collaborative content reviews.
• Advocate for the customer in all aspects of your job.
• Help define our team’s strategy and vision while also independently managing your own projects.
  
  

What You’ll Need

• Solid understanding of cloud security, application security, and other cloud-native technologies, such as containerization, orchestration, and serverless computing.
• Experience writing product documentation for cloud security products, SaaS applications, and cloud platform environments.
• Experience with DITA/XML and structured authoring.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Experience using an XML authoring tool, preferably OxygenXML Editor.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
• Dedicated user-centric approach to focus on what the customer needs, not what the system does.
• Experience exploring a customer’s problem space and addressing their needs through documentation.
• Exceptional audience analysis, written and verbal communication, and problem solving.
• Strong grasp of user experience fundamentals.
• Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
  
  

Bonus Points

• Experience writing deployment and integration documentation for technical audiences.
• Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
• Experience using a Component Content Management System (CCMS).
• Passion for and track record of seizing opportunities for improvement at every turn.
  
  

Benefits Of Working At CrowdStrike

• Remote-first culture
• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Access to CrowdStrike University, LinkedIn Learning and Jhanna
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Birthday time-off in your local country
• Work with people who are passionate in our mission and Great Place to Work certified across the globe
  
  

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.