Diamond Services Engineer

Check Point Diamond Services is looking for a talented Senior Technical Support Engineer.

Why Join Us?

The Diamond Services groups in Check Point provide ‘white-glove’ technical support to Check Point's largest and more strategic international clientele.

A golden opportunity to join one of the pioneering international firms of cyber-security with the chance of developing a long-term cyber-security career.

Join our fun, motivated and creative team!

Key Responsibilities

• Be the technical leader of 3-4 key large enterprise accounts: the client’s trusted advisor with every technical, account, and customization-related question.
• Resolving technical issues relating to Check Point’s full-suite security architecture; handle firewall, VPN, end-point, cloud-based and scalable platform solutions.
• Collaborate between the customer, development, sales engineering, and product team for key accounts and their product requirements.
• Be instrumental in the software development lifecycle: testing hotfixes, examining new feature requests, building environment replications.
• Provide product presentations, demonstrations and informal training; hold quarterly status meetings with senior security and networking department staff.

Qualifications

• 4+ years of experience with Technical Support or Customer-service oriented positions on the IT industry - mandatory.
• Very good English skills (spoken and written) - mandatory.
• Customer orientation & experience with direct face to face service
• Thorough knowledge with Check Point products hands-on wise - a big advantage.
• Familiar with Security products - an advantage.
• Willingness to learn new technologies, self-learner
• Experience with IP based networks, network design, and security products - an advantage.
• Experience with several different operating systems: Unix- based, Windows platforms.