E-Commerce Website Manager (Shopify)

A leading digital agency in the Sharon region is hiring an experienced E-Commerce Website Manager to oversee a Shopify-based platform targeting international markets, with a strong focus on the U.S. market.

This is an exciting opportunity to join a cutting-edge team, manage a growing e-commerce site, and make a significant impact!

Responsibilities

Website Management:

• Regularly update and maintain website content, products, and promotions.
• Collaborate with developers to troubleshoot and resolve technical issues.
• Ensure optimal website performance across all platforms and devices.

User Experience & UI/UX:

• Analyze and optimize user experience on the site.
• Implement design and functionality improvements.
• Conduct A/B tests to enhance conversion rates.

Data Analysis & Optimization:

• Monitor website performance using tools like Google Analytics.
• Generate reports, identify challenges, and recommend solutions.
• Analyze conversion processes and implement ongoing optimizations.

Customer Service Collaboration:

• Address customer inquiries related to technical or commercial issues.
• Improve customer service processes connected to the website.

Loyalty Program & Customer Club Management:

• Develop and manage a loyalty points program and customer club.
• Enhance customer retention by creating unique experiences.
• Analyze customer club data to adapt the program to business needs.

Qualifications

• At least 4 years of experience managing an e-commerce website, specifically Shopify – a must.
• Native-level English proficiency – writing, reading, and speaking.
• Experience working in international markets, especially the U.S. – a must.
• Knowledge of UI/UX principles and conversion rate optimization (CRO).
• Proficiency in data analysis tools (Google Analytics, Hotjar, or similar).
• Strong organizational skills and task management abilities.
• Experience working with suppliers, logistics, and customer service.
• Excellent interpersonal skills and the ability to work in a multidisciplinary team.

Advantages:

• Experience with automation tools and integrations.
• Basic knowledge of HTML/CSS.
• In-depth understanding of the U.S. online commerce market.
• Experience managing paid digital campaigns (Google Ads, Meta).
• Experience with email marketing platforms like Klaviyo or Mailchimp.