Sales Operation & Customer Service

Job descriptions & responsibilities:

Nanomotion, located in Yokneam, is looking for Sales Operation and Customer Service Specialist.

- Process all customers’ orders, forms, applications and requests

- Manage sales administration

- Shipment administration

- Respond promptly to customer inquiries

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Follow communication procedures, guidelines and policies

- Contributes to team effort by accomplishing related results as needed.

- Provide pricing and delivery information

- Direct requests and unresolved issues to the appropriate customer POC

Job requirements:

- Working knowledge in shipping and customs procedures

- Exceptional communication skills

- Very good English - Spoken and Written

- People person - this role requires interactions with internal and external customers

- Knowledge of customer service principles and practices

- Knowledge of relevant computer applications - Excel, ERP (Priority).

- Knowledge of administrative procedures

- Willingness to interact daily with customers from a wide range of cultures and backgrounds

- Full time job and flexibility to support working hours on different global time zones

• - Take the extra mile to engage customers