Customer Experience Specialist

Guidde is looking for a passionate Customer Experience Specialist to join our customer experience team.

The ideal candidate will have experience in customer service, a passion for helping people, and the ability to think creatively to solve customer issues. They will also have excellent communication and problem-solving skills. We are looking for someone committed to providing a world-class experience for our customers.

If you’re a problem-solver at heart, a self-starter, and a team player, we want to hear from you!

What you’ll do:

• Help customers with product questions and issues 
• Collaborate with the Customer Experience Team Lead and team to develop and implement strategies that enhance customer satisfaction.
• Enhance the product based on customer feedback by working with our development and product teams
• Develop and document internal and customer-facing product knowledge

About you:

• 2+ years of experience in a customer support/experience role.
• Native English Speaker or comparable (spoken and written English must be mother tongue level)
• Strong analytical and troubleshooting abilities
• Curious, empathetic, and take the time to "read between the lines" to understand customer needs beyond the surface.
• Take pride in truly knowing the product and can think critically to identify and address issues that others might miss.
• Ability to self-manage, be proactive and take initiative
• Previous experience working with video platforms - An advantage
• Experience with Intercom, JIRA, Hubspot - An advantage



About us:

Guidde is the generative AI platform that lets anyone create product videos and visual documentation in seconds for employees and customers alike. Market leading companies use Guidde video documentation to answer customer questions, onboard and train employees and drive self service, enabling teams to perform better. Guidde is backed by Norwest Venture Partners, Entrée Capital, Honeystone Ventures, Operator, Crescendo Ventures, Tiferes Ventures, and leading industry experts. 

For more information, follow Guidde on Twitter and LinkedIn, and visit guidde.com.