Documentation Specialist

Fullpath is a growing tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions-oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We are looking for a motivated Documentation Specialist to join the Knowledge and Training team and make a significant impact on our Operations department and the company's success! As a Documentation Specialist, you will have the opportunity to provide high quality, accurate technical documentation that enables our market-facing teams to understand, configure, and deploy Fullpath products. The Technical Writer will work closely with our product team, development team, and marketing team to create accurate, clear, and concise user guides, manuals, process documentation, and other technical materials. 

This is a hybrid position in the following cities: Jerusalem or Tel-Aviv Israel. This role reports to the Director of Knowledge and Training.

What you will be responsible for:

• Owning the production, organization, and maintenance of high-quality technical and product support documentation, including how-to guides, troubleshooting, and technical playbooks.
• Collaborating with key teams (Product, Developers, Operations) to update documentation based on product releases.
• Partnering with Go-To-Market teams to create and store new process documentation in the knowledge base.
• Analyzing written and recorded content for reuse and single-sourcing opportunities.
• Monitoring and optimizing the usage of the Knowledge Base, Oracle (internal GPT tool), and other support tools, adjusting based on feedback.
• Managing the Fullpath Knowledge Council including triage and delegation of creation of team specific support material and documentation.
• Reviewing and editing team documentation for consistency, and providing training on standards and tools.
• Integrating GPT into knowledge systems, tools, and processes, and overseeing GPT-related projects.

To be a Documentation Specialist at Fullpath you need to have:

• 2+ years of experience in technical writing or a similar role
• Mother tongue English
• Proficiency in using documentation tools and software like Zendesk, Confluence, or similar.
• Experience working with Product Development teams
• Familiarity with HTML, CSS, and XML

The personal competencies you need to have:

• Excellent written and verbal communication skills
• Strong understanding of technical concepts and the ability to learn new technologies quickly.
• Ability to simplify complex processes and technical content and translate them for multiple audiences.
• Exceptional organizational skills
• Ability to handle multiple projects simultaneously
• Ability to adapt to changing requirements and priorities
• Ability to work independently and part of a team

The top candidate will also have:

• Experience in working with engineers and developers.
• KCS Certification
• Experience with ChatGPT (related to documentation and knowledge capture)

• Family-friendly environment and flexible working hours.
• An awesome global team of forward-thinking, innovative go-getters.
• Learning and growth opportunities within a fast-paced tech startup environment.
• Clear career advancement path for strong performers- As a part of our team, your success in this role is crucial to our company's growth. We are committed to supporting you in achieving your KPIs and goals and providing regular feedback to help you reach your full potential. Together, we can make a real impact and achieve great things!
• Cibus and lots of yummy treats :-)

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook. 

Are you the one? Send your resume to: [email protected]