Support Manager

Job Title: Support Manager

Location: Tel Aviv

Join JobsSeek as a Support Manager!

Are you passionate about customer support and problem-solving? Do you thrive in dynamic environments where your expertise makes a real impact? If so, JobsSeek wants you on our team!

About Us:

JobsSeek is a dynamic technology firm specializing in innovative data management and automation solutions. We help businesses harness their data to enhance decision-making and deepen customer engagement.

Responsibilities:

• Lead Support Operations:
• Establish and monitor support KPIs.
• Manage SLAs, develop knowledge bases, and create escalation processes.
• Customer Liaison:
• Act as the main contact between customers and internal teams.
• Communicate via phone, Zoom, and email.
• Troubleshooting:
• Conduct in-depth troubleshooting using log analysis and SQL queries.
• Resolve complex issues before escalating.
• Ticket Management:
• Independently handle incoming tickets and alerts.
• Adhere to strict response times.
• Team Leadership:
• Supervise and mentor support staff.
• Ensure effective communication across departments.

Requirements:

• Over 4 years in a support role working closely with engineering and product teams.
• Strong experience with databases like SQL and MongoDB.
• Excellent communication and problem-solving skills.
• Advanced troubleshooting abilities in Windows environments.
• Ability to multitask and manage time effectively under pressure.

Bonus Skills:

• Bachelor's degree in Computer Science or Practical Engineering.
• Familiarity with cloud technologies.
• Experience with marketing automation platforms.
• Knowledge of the trading or gaming industry.

Why Join JobsSeek?

• Innovative Environment: Work with cutting-edge data management and automation technologies.
• Impactful Role: Enhance customer satisfaction and drive continuous improvement.
• Professional Growth: Opportunities for advancement in a collaborative setting.

If you're enthusiastic about customer support and adept at problem-solving, we'd love to hear from you!

Apply Now!

Manager Application".

JobsSeek is committed to creating an inclusive environment for all employees.