Vice President of Customer Success, Cybersecurity

Join an innovative cybersecurity company revolutionizing the industry with advanced on-premises (80%) and cloud-based (20%) solutions. We’re seeking a visionary VP of Customer Success to lead global customer operations and drive exceptional client satisfaction and growth.

Your Role

As VP of Customer Success, you’ll own the full customer lifecycle, from implementation to ongoing engagement across all stages of the customer journey. You’ll ensure seamless integration between headquarters, field teams, and global partners. This is a strategic, hands-on position requiring strong leadership and technical expertise to:

• Build and maintain robust customer relationships.
• Lead project management efforts to optimize product deployment and adoption.
• Act as a trusted partner to enterprise clients, delivering tailored solutions and measurable results.

Key Responsibilities

• Provide end-to-end ownership of the customer journey, including implementation, onboarding, support, delivery, and training.
• Lead global customer success initiatives, aligning regional operations with global strategy.
• Ensure client satisfaction and long-term retention, managing renewals and account expansion.
• Provide technical leadership for on-premises and cloud installations, diagnosing and solving complex technical challenges.
• Manage multiple customer projects across diverse phases.
• Drive customer feedback loops to enhance product offerings and services.

What You Bring

• 7+ years’ experience as a global technical VP of Customer Success, preferably in cybersecurity.
• Proven leadership in regional/global roles covering IL, EMEA, and NA markets.
• Expertise in enterprise client relationships, renewals, and upsell strategies.
• Strong technical background in diagnosing and resolving on-premises and cloud implementation challenges.
• Start-up experience with a proactive, results-oriented mindset.
• Exceptional interpersonal and communication skills to simplify complex technical concepts for all stakeholders.

What We Offer

• The opportunity to influence the company’s global strategy and customer journey.
• A dynamic work environment with cutting-edge technology and a collaborative team.
• Competitive compensation.