Staff Backend Engineer, Incident Enrichment, Incident Intelligence Group

About Us

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits

• Competitive equity
• Hybrid work schedule
• Company funded health insurance
• 6 weeks fully paid Parental Leave
• Critical Family Medical Leave
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• FreeFit gym package
• Work-life harmony
• Dog friendly office
  
  

Location requirements:

You’ll be required to work out of the office 2 days a week.

About The Role

The Incident Intelligence group drives BigPanda’s core event processing, enrichment, and correlation capabilities, handling millions of daily events across a robust, high-throughput cloud infrastructure.

Our team leverages AI technologies alongside other data processing methods to enrich incidents, delivering deeper insights and smarter responses to complex events.

We’re looking for a talented staff backend engineer who will lead the team's technical direction, set best practices, and drive innovation. You will tackle challenging problems, be a go-to expert for advanced debugging and diagnosing complex systems, and mentor team members to raise the technical bar. You will utilize Scala, Java, Kafka, and more.

What You Will Do

• Design and develop highly scalable services and participate in other life-cycle activities such as analysis, testing, performance, and production releases
• Utilize state-of-the-art technology to solve complex software system problems
• Enhance development productivity by identifying the areas for modification and innovation
• Provide technical leadership and maintain architecture excellence in the group
• Maintain a high standard of coding and introduce engineering best practices
  
  

What Skills And Experience You’ll Bring To BigPanda

• 8+ years of experience in backend software engineering
• 4+ years of Java/Scala programming experience
• Experience with stream processing tools and methodologies such as or equivalent to Kafka
• Experience in designing and building large-scale distributed cloud-based system
• Proven experience in delivering key features from ideation to production
• Ability to deep dive into complex systems and troubleshoot challenging issues effectively
• A proactive approach to identifying and addressing problems before they become critical
• Strong skills in communicating complex ideas and clearly explaining technical concepts and solutions