IT & MDM Support

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

Oversee the entire device lifecycle, including onboarding and offboarding, ensuring seamless integration and decommissioning of devices.

Configure, manage, and troubleshoot devices through MDM solutions to support business operations and end-user needs.

Provide end-user guidance and technical support for device-related issues, ensuring timely resolution.

Monitor and manage support tickets, prioritizing and escalating issues as needed.

Participate in 24/7 on-call duty, responding to urgent support requests approximately once every 1.5 months.

Be able to commute to Ramat Gan Bursa

Qualifications

Familiarity with remote support tools and techniques (dameware, Communitake, Anydesk).

Previous experience in a helpdesk or IT support role(AD,GPO,Networking,Domain).

Excellent communication skills for end-user interaction and documentation.

Ability to work independently and as part of a team in a dynamic environment.

Familiarity with ticketing systems(AnyDesk).

Strong organizational skills for managing device inventory and ensuring data accuracy.