Customer Support and Service Representative

Shalom,

We are GeltSimple - the go-to business messaging ( SMS - email marketing )partner for fast-growing and demanding companies. We help our customers, BIG and small, deliver marketing, time-critical PIN codes, one-time passwords, and notifications securely – and at scale.

We are looking for a Customer Support and Service Representative

The Customer Support and Service Representative is responsible for providing assistance and resolving customer issues to ensure a positive experience. This role typically involves:

1. Customer Assistance: Handling inbound calls, emails, or chat requests from customers seeking assistance or information regarding products and services.
2. Issue Resolution: Troubleshooting problems, addressing customer complaints, and resolving service-related issues promptly and efficiently.
3. Product and Service Knowledge: Providing clear and accurate information about the company's offerings, policies, and procedures.
4. Support Documentation: Updating customer records, tracking interactions, and maintaining accurate logs of inquiries and resolutions.
5. Problem Escalation: Escalating complex issues to higher-level support teams or management when necessary.
6. Customer Satisfaction: Ensuring that customers are satisfied with the solutions provided and maintaining a high level of service quality.

Key Skills:

• Strong communication skills (written and verbal)
• Problem-solving ability
• Patience and empathy
• Knowledge of the company's products and services
• Ability to handle high-pressure situations