IT Apple/MAC Support Technician

STARTICA is looking for a highly skilled MAC Support Specialist to manage and support Apple and Windows systems across the organization. This role involves providing technical support to VIP users, managing and maintaining Mac and iOS devices, and collaborating with global teams to ensure seamless operations.

Key Responsibilities:

• Provide technical support for Apple MAC OS, iOS, and Windows systems.
• Deliver VIP support for MAC OS users, ensuring excellent service and swift issue resolution.
• Manage and maintain Mac devices and related products within the organization.
• Support and integrate Jamf systems with Azure and Microsoft Intune.
• Act as second-level support for Helpdesk in resolving complex technical issues.
• Train and guide users and VIP clients in hardware and software use.

Qualifications and Skills:

• Experience: At least 5 years as a technical support specialist for Apple and Windows systems.
• Tech Enthusiast: Passionate about technology with a strong understanding of market trends and new advancements.
• Certifications: Apple and MCSA certifications are an advantage.
• Technical Skills: Ability to analyze and interpret logs, scripts, XML, etc., is an advantage.
• Soft Skills: Strong interpersonal skills, teamwork capabilities, and the ability to collaborate with internal and international stakeholders.
• Language Skills: High-level proficiency in English.
• Self-Learning: Strong ability to learn new systems and technologies independently.

Sounds interesting and relevant?

Looking forward to hearing from you.