DSS Field Services Engineer

Role Description

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

Job Qualifications

·      Strong Analytic/Troubleshooting Skills.

·      Strong Communication Skills.

·      Strong understanding of MS Windows Operating Systems.

·      Strong working knowledge of MS Office and basic business application.

·      Strong Customer Support Skills.

·      Minimum 2 years desk side support services.

·      Basic knowledge of networks, telecom, and compute/storage.

·      Advanced knowledge of MacOS & iOS environment & administration.

·      Advanced understanding of the MacOS imaging & end-point deployment process.

·      Basic understanding of policy, user certificates and keychains design, management, and deployment.

·      Advanced knowledge of mobile device support