Email Security Support Engineer

We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.

Avanan was acquired by Check Point and it is now Check Point's Email Security and collaboration solution.

Avanan’s unique email solution fully secure cloud email and cloud platforms using AI. Avanan’s product was selected as top in class by the Aite Analyst group and rated #1 by both Gartner and G2. Avanan’s on growing customer base is reflected both in Gartner’s “Customer Choice” and Deloitte’s selection for North America’s 500 most growing companies, two years in a row.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Major Responsibilities

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Desired Background

• Experience in Python, Bash and PowerShell
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let’s get it done” attitude
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
• Must speak fluent English

It would be great if you also have:

• Experience of working with email security/mail flow
• Experience of working with Office365, G-Suite, Microsoft Exchange, Active Directory and or ADFS.
• Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
• Bachelor’s Degree in Computer Science or a related field a plus
• Team player spirit!
• Believe in learning new things every day.
• This position is posted in multiple countries. Your ability to work without sponsorship in the country for which you apply is required