Director Global Quality

IGlobal Quality Director

About the Role:

We are seeking an experienced and dynamic Global Quality Director to lead our company's quality management system and culture. This key leadership position will play a crucial role in improving business performance and supporting the achievement of company goals through effective quality management. Key Responsibilities:

• Manage and develop the company's quality management system and quality culture as a tool for improving business performance and supporting the achievement of company goals.

• Ensure implementation and embedding of all company quality procedures across various global sites.

• Oversee the company's quality system in accordance with a fully integrated system based on ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards.

• Implement quality assurance methodologies and tools, including quality procedures and process control across all company divisions.

• Manage quality interface with customers (After-sale) and subsidiaries.

• Ensure compliance and maintenance of the quality system according to international and other relevant standards.

• Oversee supplier quality assurance management and requirements, in line with quality standards and customer demands.

• Manage internal quality control processes and acceptance inspections.

• Develop and publish periodic quality metrics and quality costs (KPI, QCDM), including preparation and presentation of management reviews.

• Conduct customer satisfaction surveys, analyze data, present findings, and implement improvement actions.

• Handle, analyze, and document customer complaints, internal and external deviations, and implement corrective actions (MRB, CAR process management).

• Collaborate with Engineering on ECO implementation for continuous improvement based on failures/customer complaints.

• Lead the direct reporting team and engage in managing quality subordinates domestically and globally.

Qualifications and Skills:

• Proven experience of at least 7 years in quality management in a global industrial company, preferably in the water industry.

• Bachelor's degree in Quality Engineering or Industrial Engineering and Management (required). Mechanical Engineering degree is an advantage.

• Familiarity with management standards: ISO 9001, ISO 14001, ISO 45001.

• Proficiency in SAP ERP and Quality module.

• Understanding of SPC (Statistical Process Control) - advantage.

• Process understanding: Experience in process analysis and leading change and improvement processes.

• Fluent English (mandatory) - writing, reading, speaking. Technical English – advantage

Resume to email: [email protected]