Team Leaders & Retention Agents (UK, AU. DE. FR) [Israel]

Job Title: Team Leader / Retention Agents DE. FR, AU, CA Desks

Location: Various Locations in Israel (Ashdod, Ramat Gan)

Job Type: Full-Time

Overview: We are seeking dedicated and motivated individuals for the roles of Team Leader and Retention Agents across multiple desks, including CA, AU, German, and French segments. Ideal candidates will possess strong communication skills and a passion for customer service, with a focus on retaining clients and leading teams effectively.

Responsibilities:

For Team Leaders:

• Supervise and lead the team of retention agents on the CA Desk and German Desk.
• Monitor performance metrics and provide constructive feedback to team members.
• Develop strategies to improve retention rates and overall customer satisfaction.
• Conduct regular team meetings and training sessions to enhance team skills and knowledge.
• Ensure compliance with company policies and procedures.
  
  

• Provide exceptional customer service and support to existing clients in relevant markets.
• Engage customers proactively to understand their needs and address any concerns.
• Utilize effective communication techniques to retain clients and promote services.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with team members to achieve daily and monthly retention targets.
  
  

• CA Desk (Team Leader & Retention)
• Shift Hours: 17:00 - 01:00
  
• AU Desk (Retention)
• Shift Hours: 05:00 - 14:00
  
• German Desk (Team Leader & Retention)
• Shift Hours: 10:00 - 19:00
  
• French Desk (Retention)
• Shift Hours: 15:00 - 23:00
  
  

• Proven experience in customer service, retention, or team leadership roles.
• Excellent communication skills in English, with proficiency in German or French preferred.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work varying shifts as required.
  
  

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.