Technical Communicator (Technical Writer)

We are the Technical Communications Team involved in updating the knowledge center for Tufin’s network security orchestration products. With over 200 developers, product managers and support engineers as well as feedback from customers, our work is fast-paced, documenting new features and constantly updating existing material. Much of our working time is spent examining feedback, understanding design documents and learning the complexity of cloud and network security controls.

The people we serve are mostly technical users including customers (primarily cloud, security and network administrators and auditors) and internal staff comprising product managers, technical support personnel and presales engineers.

Where you will fit in:

We are a team of four, including the team leader. The Technical Communications Team is an integral part of the Product Group, with the team leader reporting to the VP of Product Management.

You will report to the Technical Communications Team Leader and you will be replacing one of the team members who is retiring.

Requirements:

This is what we do:

• Build logical topic and menu structures
• Distinguish between relevant and irrelevant information received from SMEs
• Solve technical problems independently (e.g. Flare build errors, VPN not connecting)
• Get answers independently
• Identify areas for improvement
• Write according to team style and standards
• Thoroughly check work before giving it over to others for review
• Formulate and write down unambiguous questions to get the required information
• Work in an egoless manner - including being open to receive guidance and corrections
• English at mother-tongue level

Software Skills

• Madcap Flare
• git
• html
• css
• Jira

Nice to have

• Linux commands, batch files and general CLI understanding
• Graphic tools like Snagit, Paint or similar
• Scripting in languages such as JavaScript or Python