Service Center Team Leade

An Israeli global high-tech company specializing in Networking and Cybersecurity, developing products and solutions that serve thousands of customers worldwide.

The role involves managing a team of about 10 young Tier 1 professionals, focusing on communications, infrastructure, networks, and some aspects of cybersecurity. Initially, the position includes joining the company’s NOC team, with a role transition planned within the coming months.

The company employs over 1,200 people across 40 countries. They are located in Tel Aviv, operating in a hybrid model with one work-from-home day per week.

Requirements-

• 2 years technically leading a SOC, NOC, or Technical Support team in a cybersecurity SaaS organization, experience with application & network security in a cloud environment.
• 1 year people management.
• Strong global leadership skills and experience – a must
• Customer service skills. You have the ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
• Able to handle stressful situations with a proactive and service-oriented approach.
• Excellent understanding of network design and protocols
• Data networking experience working on routers, switches, and load balancers
• Experience in network and/or application security focusing on IPS/IDS, WAF, firewalls
• Excellent communication and presentation skills in English.
• Excellent time management, multi-tasking, and prioritization skills
• Bachelor’s degree in Information Management, Computer Science, or other related field is preferred for this position.