Site Reliability Engineer

Commit is a global technology services company with a rapidly expanding footprint in the US. As an AWS Premier Tier services partner with over 700 in-house engineers, we are looking to continue growing adding a Site Reliability Engineer to lead our delivery for customers looking to migrate to AWS & GCP.

Commit provides cloud managed services to large Hi-Tech and Enterprise customers. The position is technological and a central axis in the cloud unit.

As part of the job you will:

• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during AWS critical launches and support events.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Making sure internal knowledge reference pages are updated.
• Identify opportunities for improvement (can assist with other teams).

The SRE must have significant experience in Cloud Provider MSP/partner, just like us, experienced with:

• Monitoring enhancements for managed services customers
• Main POC for the customer
• Track & execute planned activities: DR drills, restore drills, customer-specific activities.
• Technical point of escalation for support cases.
• A drive to dig into the details of a system or process to solve customer problems.
• Some college experience in a technical field.
• Excitement to learn new technologies and help customers succeed.
• Excellent oral and written communication skills.
• Proven success in a fast-paced support environment.
• Experience building or hosting a website.
• Known as the go-to person in your family for technology related questions.
• Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools.