Operations Manager

Key Responsibilities:

Lead and Scale up the Process

Managing initiatives and resources across the project to facilitate seamless transformation

Creating and providing high quality presentations, Reports and client deliverables

Take ownership of process management initiative

Operationalize & deploy the process changes

Conducting change management and process optimization

Provide status around planned v/s progress across delivery functions to internal and external stakeholders.

Provide accurate status based on various measurable delivery parameters including Capacity & Scope

Define, implement and measure different KRA (Key Result Areas) for the workforce leading overall performance improvement

Flexibility to work across multiple rotational shifts/night shifts

Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Education Requirements:

Bachelor's Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications / Commerce / Information Technology

Key Skills and Experience:

8 to 10 years of Operations experience

Exposure to project and program management function

Ability to effectively influence and communicate cross-functionally with all levels of management

Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

People Management Skills

Strong communication with tactical approach in order to address issues of varying complexity.

Follow success metrics, analyzing data and extrapolating actionable business insights

Escalate issues to program stakeholders where necessary

Stakeholder management and regular report outs to senior management

Ensure achievement of SLA targets

Process documentation and documentation management

Project definition, communications and change management