Information Technology Department Manager

Job Summary:

We are seeking an experienced IT Service Manager to establish and oversee a suite of IT services that align with our communication and multimedia solutions. This role combines leadership, technical expertise, and client collaboration to deliver tailored IT solutions while ensuring top-tier security and reliability.

Key Responsibilities:

• Service Development: Design and implement IT services, including help desk support, Windows services, Active Directory, Azure, disaster recovery, antivirus/EDR, and firewall management.
• Network Management: Deploy and maintain firewalls (with a focus on MikroTik), switches, and access points for optimal performance and security.
• Team Leadership: Recruit, train, and manage IT professionals to deliver exceptional client service.
• Client Integration: Collaborate with clients to assess needs and deliver seamless, customized IT solutions.
• Security Oversight: Implement and monitor security protocols, including managing MikroTik firewalls, to safeguard client data and systems.
• Project Management: Lead IT projects, ensuring on-time, on-budget delivery.
• Business Continuity: Develop and implement disaster recovery and continuity plans to ensure service reliability.
• Continuous Improvement: Stay current with industry trends to enhance service offerings.

Qualifications:

• Education: Bachelor’s degree in IT, Computer Science, or a related field.
• Experience: Minimum of 5 years in IT service management, with expertise in network infrastructure and IT systems.
• Certifications (Preferred): ITIL, Microsoft Certified: Azure Administrator, and certifications in firewall technologies (e.g., MikroTik, Palo Alto, Fortinet).
  

Required Skills:

• Proficiency in Windows Server, Active Directory, and Azure.
• Strong knowledge of networking protocols and the OSI model.
• Experience with backup and disaster recovery solutions.
• Advanced understanding of cybersecurity principles and EDR solutions.
• Hands-on experience managing MikroTik firewalls across multiple networks.
• Leadership and team management skills.
• Excellent communication and client relationship abilities.
• Project management expertise.

Why Join Us?

• Lead the creation of a cutting-edge IT Services department.
• Collaborate with an innovative team in a dynamic and growing company.
• Work in a role that values professional growth and staying ahead of IT trends.