Product Analyst

Cyabra is leading the fight against disinformation.

Social media is being manipulated by bad actors, damaging the reputations of governments, brands and individuals, and spreading fake news and consumer hate.

Cyabra filters through social conversations to empower brands and government agencies to uncover malicious actors, bot networks, and GenAI content in all social media platforms. Cyabra uncovers the Good, Bad, and Fake Online

What's to love about this role?

We empower businesses and organization to make data-driven decisions, navigate social narratives, and drive meaningful engagement. As we continue to scale, we're looking for a Product Analyst who is as skilled with data as they are with strategy, to join us to refine and shape our product experience.

We are seeking an experienced Product Analyst to join our team. In this role, you’ll work closely with the Product, Engineering and GTM teams to optimize the customer experience, drive engagement, and improve ROI. Your insights will help us understand and measure TTV, Engagement and NPS among other meaningful KPIs, ensuring we bring maximum value to our users in the most efficient ways.

What you will lead:

• Analyze and Improve TTV: Identify ways to shorten Time to Value and optimize the top meaningful actions experience, enabling users to experience product value faster.
• Drive User Engagement: Monitor and analyze user engagement metrics, identifying key trends, and working cross-functionally to enhance customer touchpoints.
• Monitor and Report NPS: Implement and refine NPS measurement frameworks, driving actionable insights to improve user satisfaction and loyalty.
• Maximize ROI: Assess the ROI of new features and product initiatives, ensuring our releases deliver measurable value to both customers and the business.
• Collaborate Cross-Functionally: Partner with Product Managers, Developers, Customer Success, Sales, and Marketing to align on customers usage, feature prioritization and enhancements based on data-driven insights.
• Develop Actionable Insights: Translate data into strategic recommendations, presenting findings that guide decision-making and product development.
• Performance Tracking: Establish metrics to measure and communicate the success of features post-launch, making iterative improvements as needed.

What you bring to the table:

• Analytical Expertise: Proven experience in product analytics, ideally within a SaaS environment, with a strong grasp of TTV, Engagement, NPS, and ROI metrics.
• Data-Driven & Business Savvy: Skilled at transforming data into actionable business insights, understanding both the quantitative and qualitative aspects of product performance.
• Communication Skills: Excellent communication skills, able to effectively convey complex findings to both technical and non-technical stakeholders.
• Proficiency with Analytical Tools: Experience with analytics tools like SQL, Tableau, Mongo, FullStory, etc. with mastering statistical analysis and data visualization.
• Self-Starter: Proactive and adaptable, comfortable working in a fast-paced, agile environment with a high level of autonomy.

Why Us?

• Join a collaborative team where your insights drive strategic decisions.
• Shape impactful products that help businesses navigate the digital world.
• We believe in bringing authenticity to the digital realm, offering a lens of truth in a complex digital jungle.
• We are committed to helping keep the internet safe.
• We offer extremely valuable insights and are constantly innovating to stay ahead of other technologies.